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Help Resources
<div id='b20' class='eblock h_type' flock='0'>Q. I want to use REDCap, but I don't know where to start. What should I do?</div> <div id='b21' class='eblock t_type' flock='0'>REDCap is designed to be very user-friendly, so REDCap projects are essentially self-serve applications. You can build a project and work with the software right away. No sign-up, technical knowledge, or prior training is needed.<br><br> <p>To begin, visit <strong>redcap.vanderbilt.edu</strong> and login with your VUNet ID. Instructional text and video tutorials will guide you at every step of the project creation and development process.</p> <p>General tutorial videos are available on the Training Videos tab of redcap.vanderbilt.edu. The overview videos at the top are usually most helpful for new users. But be mindful that most of those videos illustrate older versions of the software than we often run at Vanderbilt.<br><br>Please see the bottom of this FAQ page for some training videos which are more recent and are more specific to the Vanderbilt system.<br><br><span style="text-decoration: underline;">User Guide<br></span>Please see the next page in the menu on the right to find a Vanderbilt/Meharry REDCap <a title="https://rocket.app.vumc.org/index.php?doc_id=24008" href="index.php?doc_id=24008" target="_blank">User Guide</a>. Be sure to let your colleagues know it is available!&nbsp;</p> <p><span style="text-decoration: underline;">In-person trainings</span><br>In-person trainings are currently suspended. You can view video recordings of past presentations/trainings at the bottom of this page.</p></div> <div id='b18' class='eblock h_type' flock='0'>Q: How can I get help?</div> <div id='b14' class='eblock t_type' flock='0'>• <strong>Email <a title="redcap@vumc.org" href="mailto:redcap@vumc.org" target="_blank">redcap@vumc.org</a></strong>, our Vanderbilt support team’s help desk. Most questions and issues can be resolved by email within 1-2 business days. Please include specific information in your email (e.g. your VUNet ID, the project title, details about the issue or error message). We can login to your project to see exactly what you see; we can then provide detailed guidance (screenshots, direct links) to help with any particular features you’re working with.&nbsp;<em>NOTE: Depending on the topic complexity and analyst assigned to it, there is <span style="text-decoration: underline;">sometimes</span> flexibility to provide <span style="text-decoration: underline;">limited</span>, alternate, supplementary support methods when email ultimately isn’t sufficient for a complex issue. Our team’s help desk duties and staff rotate daily. So this flexibility is <span style="text-decoration: underline;">very</span> limited and <span style="text-decoration: underline;">not</span> guaranteed.</em> <br><br>•<strong>Contact the Vanderbilt Data Core</strong> <strong>for fee-based assistance.</strong>&nbsp;&nbsp;Forms development, training, custom software programming and other services are offered on a fee-for-service basis. Please email&nbsp;<a title="datacore@vumc.org" href="mailto:datacore@vumc.org" target="_blank">datacore@vumc.org</a> for more information about rates and availability.</div> <div id='b19' class='eblock h_type' flock='0'>Q. I need immediate assistance with my problem. What should I do?</div> <div id='b16' class='eblock t_type' flock='0'><strong>Email <a title="redcap@vumc.org" href="mailto:redcap@vumc.org" target="_blank">redcap@vumc.org</a></strong><strong>, and flag your message as high priority.&nbsp; </strong>This is the most reliable and fastest way to reach our entire team. We route and track every message to ensure issues are logged and resolved within the next 1-2 business days. Requests are monitored during normal business hours (Monday through Friday).<br><br>Please note that our team receives many requests marked 'urgent'. Due to the sheer volume of requests, our team uses their discretion and experience to determine the relative urgency of each message and prioritize our work queue. As a general guideline, our team can reply most quickly to messages which include SPECIFIC INFORMATION about the issue, your VUNet ID, and the project title (if applicable).</div> <div id='b26' class='eblock h_type' flock='0'>Q: Do you have any additional Training Videos?</div> <div id='b27' class='eblock t_type' flock='0'>Yes! Please click on the links below to stream video recordings of the following topics: <ul type="disc"> <li><a href="https://vimeo.com/435868423/5892b1112f" target="_blank">A REDCap Overview</a></li> <li><a href="https://vimeo.com/435866091/bac2fc64bc" target="_blank">How to Create a Simple Survey in REDCap</a></li> <li><a href="https://vimeo.com/435870107/d72a27449f" target="_blank">Intermediate training</a></li> <li><a href="https://vimeo.com/435876248/ef0dc53ca8" target="_blank">Alerts &amp; Notifications tutorial</a></li> <li><a href="https://vimeo.com/424775890/cc50d23e6a" target="_blank">CDIS&nbsp;</a>(Clinical Data Interoperability Services, which is about REDCap/Epic integration)</li> <li><a href="https://players.brightcove.net/pages/v1/index.html?accountId=1964492288001&amp;playerId=default&amp;videoId=6163750638001" target="_blank">Field Embedding</a></li> </ul></div>
Created: 04/29/2015 12:41:32   Last Modified: 07/20/2020 11:47:42